When the project began, the volume was real but the tools weren't. Policies lived in a legacy core system. Sales happened in the office, on paper proposals typed in by hand. Claims were reported at the counter and moved as paper files between desks. Garages worked by email and phone. Finance re-keyed it all at month end.
At Methaq's scale — a daily stream of transactions across motor and medical — every one of those habits was a cost paid many times a day.
We never switched everything on at once. Each area moved across one piece at a time, so the daily operation never stopped and every team and partner had time to adjust.
The same heavy daily operation now moves through one system — and every transaction leaves a trail instead of a paper file.
How switching works →Real prices on the phone, renewals from a plate number, and a claim tracker that moves like a delivery tracker — in English and Arabic, no branch visit needed.
Garages, adjusters and brokers stopped working by email and phone, and started working inside the insurer's own system.
One system across departments, so sales, claims and finance read from the same numbers, with an audit trail underneath.
Methaq Takaful was named Digital Insurer of the Year 2026 by Digital Insurance MENA for its digital transformation — the transformation that runs on VInsure.