VInsureCustomer mobile app
iOS and Android, published under your brand.
“Real prices before a name or a document.”
“Renew from your plate number.”
“A claim tracker that moves like a delivery tracker.”
Buy motor in the app: pick the car, see real prices before giving any personal details, choose a plan, sign the no-claims declaration, photograph the documents, confirm the mobile number and pay by card. Policy and certificate are delivered in the app.
Renew by plate number. The customer doesn't need the policy number.
Report a claim step by step (what happened, police report, car, documents), then track it like a parcel: accepted → surveyed → approved → repairing → repaired.
Medical quote for the whole household: health declaration, real plans and the cost per person, then an advisor follows up.
Accounts are optional, never forced: My policies, documents, renew, claim, add another car, find my policy, delete account.
My requests: every quote, claim and medical request in one list.
Live chat with an assistant menu, then a human advisor joins.
Push notifications with an in-app inbox.
Full Arabic, right-to-left, in one tap.
Strong protections: certificate pinning, tamper detection, secure storage, and no personal data in crash reports.
Same-day fixes without waiting for a store release.
One engine behind the app
The app runs on the same pricing, underwriting checks, documents and claims system as the staff portal. Nothing is copied, so nothing drifts.
“The app is not a separate system. It is another door into the same one.”
A sale made in the app lands in the portal as a normal proposal, tagged "Mobile app", and goes to an advisor who is online right now.
A claim filed in the app goes straight into the claims system, and every stage the claims team moves it through shows up in the customer's tracker.
Push notifications fire from the same events staff work on: a quote ready, a payment link, a policy issued, a claim moving forward.
Prices are the real prices, from the same rating engine your underwriters control. The documents the customer photographs are re-checked against the price before cover starts.
Journey: buy motor cover, then renew it
Pick the car, see real prices, send the documents, pay, and you are covered. A year later, renew from the plate number.
Pick the car and its value. No forms, just taps.
Real prices and a recommended plan, before any personal details.
Send the documents by photographing both sides. The app reads them, so there is no typing.
Confirm and pay by card. The policy and certificate arrive in the app.
Renew by plate: enter the emirate, code and plate, photograph the registration card, see renewal prices and pay.
Journey: report a claim and track it like a parcel
The customer reports the accident step by step, then follows the claim through every stage the claims team moves it to.
“A claim tracker that moves like a delivery tracker.”
What happened, then the accident details and documents. A few questions, no paperwork.
"Your claim is in", with a claim number to track.
Accepted → surveyed → approved → repairing → repaired, each stage set by the claims team in the same system.
Repair approved: the garage, a call button and directions, right in the app.
Journey: medical cover, my account, in Arabic too
A medical quote for the whole household, then everything the customer holds in one place, in English or Arabic.
Who needs cover: you, or the whole family.
Real plans and prices, what each plan covers, and the cost per person.
The request is tracked, and an advisor calls to complete it.
My account: policies and documents, every request in one list, and a notifications inbox.
Arabic in one tap: the whole app flips to Arabic, right to left.
Public website, your brand, bilingual
A complete insurer website: personal and corporate products, about, governance, investors, news, careers and contact, in English and Arabic.
“One engine behind the app, the website and the staff portal. A sale on any of them behaves exactly the same.”
The same motor and medical quote journeys as the app: car first, real prices, documents read on the server, and an advisor callback promise based on real office hours.
The customer chooses when cover starts.
Enquiry forms route each lead to the right desk and straight into the CRM.
Online buying and customer accounts: customers buy and pay on the website and manage their policies in My account.
App download page with QR, claim shortcut and chat widget.
Fast and search-friendly, with pages rendered on the server in the visitor's language.
The digital channel layer
A single secure layer lets the app and the website reuse the core system's own pricing, underwriting checks, documents and lead pipeline, instead of copying them.
Each channel has its own sign-in and its own off-switch.
Rate limits protect every channel.
No personal data is written to logs.
Buying motor in the app.
The customer sees real prices first. The documents come later, and are read for them.