The 2-minute tour

One policy's whole life, in one scroll.

Ten stops from the first quote to the reinsurance treaty, with a real screen at every one — and, under each stop, what the system is quietly doing: document reading, government checks, guards, payments, postings. Nothing to click. Just scroll.

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01Quote 02Underwrite 03Issue 04Service 05Claim 06Repair or pay 07Money 08Reinsure 09Reach 10Whole picture
STOP 01 · THE CUSTOMER

A real price on a phone.

A customer picks their car and sees real prices before giving a name or uploading a document. The same quote journeys run on the app, the website, at a broker and at your counter — and every enquiry lands in the same list for your team.

MEANWHILE, IN THE SYSTEM
lead lands in the CRM routed to the right desk callback scheduled if the quote stalls
App & website →
Real prices in the app
Real prices, side by side, before any paperwork.
A plan's rate matrix
A plan's rate matrix: body type, value band, car age, minimum premium.
STOP 02 · THE UNDERWRITER

Underwriters own the price. No developer in the loop.

Plans, benefits, excess bands, rate matrices, discounts and valuation rules are settings the underwriting team controls, with a full change history. Anything outside the rules doesn't get refused or forced — it becomes a referral the underwriter decides.

MEANWHILE, IN THE SYSTEM
rate matrix prices the exact car valuation rules by make & body outside the rules → referral every change logged
Motor insurance →
STOP 03 · THE SYSTEM

Issue is a checklist the system runs — not a leap of faith.

V OCR reads the Emirates ID, driving licence and registration card and fills the proposal — staff review instead of re-typing. National data services confirm the car's value and the driver's accident and no-claims history. Guards check the blacklist, AML and hidden own-damage claims. Only then does pay-by-link go out, and payment issues the policy, every document, and the traffic-authority registration.

MEANWHILE, IN THE SYSTEM
V OCR reads the documents national ID service accident & no-claims history blacklist · AML · hidden-claims guard UAE payment gateways registered with the traffic authority schedule · certificate · tax invoice
How V OCR reads documents →
Motor proposals from every channel
Every motor enquiry in one list, from every channel.
Renewals worklist
Renewals worklist: expired, due today, upcoming windows and callbacks.
STOP 04 · THE POLICY LIVES ON

Endorsements and renewals, done properly.

Life happens to a policy: the car is sold, the cover is extended, a name changes, the policy is cancelled. Each endorsement handles its own refunds, documents and commission adjustments. And months later, the renewal arrives pre-filled — the customer can renew from just a plate number.

MEANWHILE, IN THE SYSTEM
pro-rated refunds calculated debit & credit notes issued renewal reminders scheduled renew by plate number
Endorsements & renewals →
STOP 05 · THE CLAIM

The claim arrives with the policy attached.

Reported from the app or by staff, the claim opens against the policy, the car and the customer's history — nothing re-typed. One claim can carry several losses, each with its own reserve, status and handler. At survey, one decision routes the whole claim: repair, cash settlement or total loss.

MEANWHILE, IN THE SYSTEM
reserves set per loss turnaround clock per role regulator complaint → 3-day lane towing · car hire · storage as extra losses
Motor Claims →
One claim with several losses
One claim, several losses, each with its own reserve and status.
The garage's job list
The garage portal: quotations, LPOs, jobs and invoices.
STOP 06 · THREE WAYS OUT

Repair, cash, or the wreck goes to auction.

Repair: the garage quotes, gets its LPO, repairs and invoices — all inside your system, seeing only its own work, with the fair-share rule keeping any one group from taking too much. Cash: the customer accepts the offer and signs on their phone, no app, no account. Total loss: the customer is paid, and the wreck moves to the salvage auction where buyers bid — with recovery from other insurers tracked alongside.

MEANWHILE, IN THE SYSTEM
LPO · invoice · credit note fair-share rule on garages customer signs online salvage listed for bidding recovery from other insurers
STOP 07 · THE MONEY

The ledger writes itself.

Every one of the steps above — the sale, the endorsement refund, the garage invoice, the cash settlement, the auction proceeds, the broker commission — wrote its own accounting entry as it happened, Takaful-aware and with VAT handled. Finance reviews, approves and closes the period instead of re-keying it.

MEANWHILE, IN THE SYSTEM
journal entries posted live vouchers & payouts VAT & e-invoicing Takaful-aware accounting period close with named approvers
Finance & Ledger →
Accounting dashboard
The accounting dashboard: entries posted as business happens.
Reinsurance treaties
Treaties and cessions, tracked against the same policies and claims.
STOP 08 · THE RISK IS SHARED

Every policy carries its share of the treaties.

Because policies and claims live in the same system as the ledger, reinsurance isn't a spreadsheet exercise: treaties and cessions are tracked against the actual book, and a large claim knows its recoveries. IFRS 17 measurement builds on the same foundation.

MEANWHILE, IN THE SYSTEM
cessions per policy recoveries on large claims earning & provisions for IFRS 17
Reinsurance & IFRS 17 →
STOP 09 · THE REACH

Brokers, aggregators, app and website — same engine.

Everything on this tour happens identically whichever door the business came through: a broker's portal, an aggregator on the API, your branded app or the bilingual website. The commission on every sale is visible to the broker and booked by finance automatically.

MEANWHILE, IN THE SYSTEM
broker commissions booked aggregator API English & Arabic, right to left
Distribution →
Broker network list
Brokers submit business and see their commissions in their own portal.
The company dashboard
The staff portal's motor dashboard. Screens shown with fictional data.
STOP 10 · THE WHOLE PICTURE

One dashboard over the whole company.

Because every stop on this tour happened in one system, the numbers agree: sales, claims, garages, finance and partners on one dashboard. Underneath, the engine room keeps it honest — roles and permissions, a full audit trail, automation, and an AI assistant that drafts the routine answers and leaves the rest to people.

MEANWHILE, IN THE SYSTEM
who did what and when roles & permissions per view AI drafts routine answers automation API
Engine Room →
For scale

These ten stops are a fraction of the platform.

You just followed one motor policy down the happy path. Around it sits everything else an insurer runs — and the module pages walk through it, screen by screen.

700+screens in the staff portal
5product families: Motor, Medical, General, Claims, Finance
250+ready-made document templates
5portals beyond staff: garages, contractors, adjusters, brokers, auction
45,000+automated tests guarding the platform
WHAT THIS TOUR DIDN'T SHOW

That's the tour. The detail is one level down.

And this was one motor policy. Medical, group medical, general lines and fleet run through the same engine, with their own rules.

Book a demo → Every module, in one map How switching works